Admin Support


Meet our client care coordinators Shannon and Bri, who welcome the honor to be part of your healing journey.

As one of Insight's Client Care Coordinator, they are your first point of contact with Insight. They will work with you to find the therapist that is the best fit for you. Shannon and Bri are able to verify your benefits and make sure your services are covered by your therapist.

Our client care coordinators feel passionate about being able to support you in connecting to the support you need to heal and get your life back on track. You can reach out directly at 720-926-6766.


Shannon  Austin

Client Care Coordinator


Shannon is passionate about supporting individuals and families as they navigate their mental health journey. She finds purpose in creating a welcoming space where people feel seen, heard, and empowered to take the next step toward healing. 

 In her free time, Shannon loves reading, baking and spending quality time with her two sons. Being a mom is one of the most meaningful parts of her life and deeply influences how she connects with others, with compassion, patience, and care. 


info@insightcounselingcenter.com

Bri Burgy

Client Care Coordinator


Bri is originally from Alaska but now lives in Arizona, and is so grateful to be part of the Insight team.

Bri has a background in customer service, healthcare administration, and experience as a medical assistant. She is passionate about helping people feel seen, heard, and supported, and strives to be a calm, steady presence for those navigating something difficult—whether that’s scheduling an appointment or taking the first step into therapy.

Outside of work, Bri enjoys spending time with her wife and their two sons. She loves cooking, especially meals that bring people together. Being a mom is the most meaningful part of her life and inspires how she shows up in every space—with heart, empathy, and a deep respect for each person’s journey.


info@insightcounselingcenter.com

Rachael L Eichhorn

Practice Manager
Rachael oversees the daily operations and business management of Insight Counseling and Wellness Center, ensuring that both clients and clinicians are supported with compassion, efficiency and understanding. With over 11 years of experience in the mental health field, she deeply understands Insight's administration and care of our practice.

In addition to her work at Insight, Rachael serves on the board of a nonprofit organization that provides holistic healing for young girls and women who have survived abuse, trauma, and sex trafficking — a cause close to her heart.

Rachael is also personally invested in mental health, having supported her son through his journey with special needs & neurodivergent growth. She understands firsthand how crucial mental health care is for individuals and families, which drives her passion for ensuring clients receive the support they need.

Contact Rachael if you have a question about your account balance or health insurance benefits, are seeking a consultation for new benefits, or have any general questions about your care at Insight. 

No question is too small and Rachael is there for you! 

REichhorn@insightcounselingcenter.com 
720-926-6766 ext 802